Privacy Policy

Information We Collect

When you interact with our website or request services, we may collect:

Personal Information

• Name

• Phone number

• Email address

• Service address

Service Information

• Details about your HVAC system

• Service history and requests

Automatically Collected Data

• IP address

• Device/browser type

• Website activity and usage data

How We Use Your Information

We use collected information to:

• Schedule and perform HVAC services

• Respond to inquiries and provide estimates

• Send appointment confirmations and updates

• Communicate regarding your service request

• Improve our website and customer experience

• Deliver relevant marketing and service reminders (if opted in)

Google Local Services Ads (LSA) & Lead Handling

As part of our participation in Google Local Services Ads (Google Guaranteed):

• We may receive customer inquiries and personal information directly from Google

• This information is used strictly to respond to your service request

• Calls may be recorded by Google for quality assurance and dispute resolution

• We handle all lead data in accordance with Google’s advertising policies

Communication Consent (Calls, Texts, Emails)

By submitting your information through our website or through Google Local Services Ads, you agree to be contacted by Home Comfort Co. Heating & Air via:

• Phone calls

• Text messages (SMS)

• Email

These communications may include:

• Appointment scheduling and reminders

• Service updates

• Estimates and follow-ups

• Occasional promotions or maintenance reminders

Message and data rates may apply.

You can opt out at any time by:

• Replying STOP to text messages

• Requesting removal via phone or email

Sharing of Information

We do not sell or rent your personal information.

We may share information only with:

• Service providers (CRM systems, scheduling platforms, payment processors)

• Advertising platforms (such as Google) solely for lead tracking and performance

• Legal authorities if required by law

Cookies & Advertising Tracking

Our website may use cookies, pixels, and tracking tools (including Google Ads and analytics tools) to:

• Measure website performance

• Track ad effectiveness

• Improve marketing and user experience

You can disable cookies through your browser settings.

Data Security

We take reasonable precautions to protect your information, including:

• Secure hosting environments

• Controlled access to sensitive data

• Use of reputable third-party platforms

However, no online system is completely secure.

Your Privacy Rights

You may:

• Request access to your personal data

• Request corrections or deletion

• Opt out of marketing communications

To make a request, contact us using the information below.

Third-Party Services

We may use trusted third-party tools (such as Google, CRM platforms, or payment processors). These services have their own privacy policies governing how your data is handled.

Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal data from children.

Updates to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.